How to Guides…/gpregistration1.pdf

Register at the Practice

New Patient Registration

We offer a 48 hours access for new patients wishing to register here at Aldersbrook Medical Centre. 


Due to COVID19 we are now registering patients without you having to physically come to the Practice. 

In order to register, please fill in the online form via the following link –  Pre Register with Patient Access

Please kindly then call us at the Surgery (0208 518 8080) to complete the registration process over the phone. 



Our patient registration policy does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

pdf A Patient Guide to GP Services

Order a Repeat Prescription

You can order prescription online via our Online Services:

Online Services

Alternatively to order a repeat prescription via your nominated pharmacy, please visit the practice and hand your repeat prescription request in at reception or email your repeat requests to our email address. It will be at least 24 to 48 hours before you are able to collect your prescription.

Please check with your nominated pharmacy if they have your medication ready before calling us at practice.

Patients on regular medication should see a doctor/nurse at least once every 12 months.

Please note: We do not take prescription requests over the phone.

Make an Appointment

Appointments can be booked via online, telephone or in person at the surgery. There is an appointment system in operation for the Doctors and Nurses. We provide routine, on the day appointments and Telephone consultations every day. Also you can submit online consultation 24/7 and we will respond within 72 hours. 

Please call between 8am to 9am to book telephone appointments.

You can book appointment online  24 hours in advance by clicking on the link provided.

Online Services

if you do not have a username and password please contact the practice.

The receptionists may ask the nature of your condition in order to book appropriate appointment for you

Urgent cases are seen on the day.

Please say immediately if your call is an emergency.

Let us know if more than one person in the family needs to be seen. (We can give you a longer appointment if necessary.)

Current model is you will be booked for a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given. If you need to be seen Face to Face doctor will agree time with you.

We also offer direct bookable Face to Face appointments for specific conditions please ask reception if you would like to book Face to Face with GP.

If you need an interpreter, please inform us in advance so we can arrange a longer appointment and interpreting services if necessary.

Ring our main number to book an appointment.

How you can help us:

Be on time for your appointment.

Tell us if you need to cancel.

Call for a home visit or urgent appointment before 10:00.

We do not take requests for repeat prescriptions over the phone.

Find out my Test Results

On average please allow 5 working days for test results to come back unless your doctor or nurse has advised otherwise. Items such as x-rays and cervical smear test results will take longer. We advise all our patients to call after one week to follow up their result.  For your test results, please contact the practice after 10am  

Request a Sick Form

For the first 7 days that you are unable to work through sickness you can complete a self-certification form. This form can be obtained from your employer. The practice does not issue self-certification forms.

If you are in hospital, they will provide you with a sick note. They should also include any period necessary after you leave hospital. If necessary, this can be extended by your GP when you return home.

After the first 7 days, you will need a sick note from your GP. If necessary, this can be backdated to ensure continuity of sickness absence so an immediate appointment is not necessary.

When you know the date you are returning to work, we can often give you a ‘starting back’ note (also known as a ‘fit’ note or ‘return to work’ note) on request.
If you want to see your doctor solely to extend a sick note, please check with the receptionist whether an appointment is necessary.

Private Sick Notes

If you want a note to confirm sickness within the first 7 days of absence this will require a private note for which a fee is due.

self-certification form : Download

Request a Home Visit

Patients are requested, where possible, to telephone before 10:00 if a home visit is required that day. We would request that, apart from the genuinely housebound, all other patients attend the practice rather than request a home visit because of the extra time home visiting takes.

On average four to five patients can be seen in the practice in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the health centre.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Emergency Dental Treatment

A GP is not appropriately trained to deal with dental problems. This includes toothaches, abscesses and problems experienced after dental treatment. We cannot provide antibiotics as it is necessary to have a full assessment before prescribing such things.

We would therefore suggest patients register with and attend regularly a dentist who can provide appropriate routine and emergency advice. Dentists offer a 24 hour emergency service. Out of normal surgery hours, this service is only for urgent dental treatment that cannot wait until the next working day to be treated.

For emergency dental treatment outside normal working hours, registered patients should contact their dental surgery. Most surgeries have an answering machine message referring you to out-of-hours information.

If there is no message please ring NHS 111.

Comments & Complaints

Aldersbrook Medical Centre aims to give a friendly and professional service to all our patients . However, if you have any concerns about any aspect of our service, please let us know by email ( or in writing. In the first instance please contact either the practice manager or assistant practice manager or speak to whomever you feel most comfortable – you’re GP, our reception staff will be happy to help.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised and If the complaint is not resolved at practice level, then the matter can be forwarded onto NHS England for them to look into and deal with:

Once we receive complaint we acknowledge within 3 working days and write a response to complaint within 20 working days.

Patient Confidentiality

The practice is registered under the Data Protection Act & GDPR compliant. All employed staff have access to patients’ records and their contracts of employment make them subject to observance of confidentiality at all times.